Nova Poshta and NovaPay Change COD Rules in Ukraine: What Will Happen Starting June 2025
Beginning June 1, 2025, Nova Poshta and its financial partner NovaPay introduced new conditions for cash-on-delivery (COD) services in Ukraine. While the updates mainly affect entrepreneurs and legal entities, they also signal a broader shift: the country is moving toward fully traceable, cashless transactions in logistics and e-commerce.
Here’s what’s changing, who it affects, and how to prepare.
COD Now Requires a Contract for Businesses
Previously, individual entrepreneurs (FOPs) and legal entities could receive COD payments in cash or to a card with minimal paperwork. That is no longer the case.
As of June 2025, business customers must sign a Control of Payment agreement with NovaPay to use COD.Without this agreement, the service is disabled at the system level.
Key changes:
- Cash payouts are no longer available to FOPs or legal entities.
- Only non-cash transfers to a bank account are allowed.
- The customer must provide valid banking details.
- A NovaPay contract is mandatory for the service to work.
This rule does not depend on business volume — it applies equally to small sole proprietors and large companies.
No Changes for Individuals (Yet)
Private individuals — those not registered as entrepreneurs — can still:
- Send and receive parcels with COD.
- Get paid in cash at Nova Poshta branches.
- Avoid contracts and keep using the service as before.
Rumors about limits on monthly COD shipments (e.g., “no more than 4 parcels”) have not been confirmed. As of now, Nova Poshta has not introduced any official restrictions of this kind for individuals.
Key Limits and Payment Details
While basic functionality remains for individuals, there are technical limits all users should be aware of:
- Maximum payout amounts:
- To NovaPay card: up to ₴399,999
- To any other Ukrainian bank card: up to ₴29,999
- In cash at branches: up to ₴399,999
- Transaction limits:
- Up to 50 transfers per day per card
- Up to 500 transfers per month per card
- Discounts: NovaPay users who pay via the mobile app receive lower commission fees — up to 30% off compared to standard rates.
Revelant
What Entrepreneurs Need to Do
- Sign a Control of Payment contract with NovaPay (online or in person).
- Register your business banking account for funds transfer.
- Ensure your sending forms reflect the new setup — including correct IBANs.
- Stop expecting cash on delivery — everything is now electronic.
Why This Matters
These changes are not random. NovaPay and Nova Poshta are aligning with updated regulations from the National Bank of Ukraine. The goal is clear: reduce shadow cash flows, increase transparency, and ensure that business income is properly declared and taxed.
For the companies, it’s also a risk-reduction strategy. Handling less cash physically means less fraud, less error, and more control over financial operations.
What It Means in Practice
- If you’re a business: COD without a contract is over. You need to go digital.
- If you’re a private sender: little has changed, but be prepared for further limits in future reforms.
- For the market: it’s another sign that Ukraine is stepping firmly into the digital economy.
The new COD rules mark more than a logistical update — they reflect a wider transformation in Ukraine’s payment culture. With tax authorities increasing oversight and logistics companies tightening standards, both senders and buyers are being ushered into a system that prioritizes traceability, contracts, and digital records.
For small business owners, the message is clear: compliance is no longer optional. It’s the new normal.
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